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Customer Information Template (CIT)

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Sent via @planoly #planoly

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#believe #seethegood

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This is your one life.#beyou

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Visit adoublem.com's lifestyle blog for entrepreneurs and creatives!⠀⠀⠀⠀⠀⠀⠀⠀⠀ #entrepreneurs #creatives

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So powerful...instead of what if it doesn't work out, what if I fail? Start saying "What if things work out? What if I succeed?" A small switch but life-changing. It's scary but you can do this! #youarevaluable #whatdoyouhavetolose #youcan

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What is stopping you? Feel the fear and do it anyway. #courage #donotquit

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You will guarantee failure if you give up. Baby steps still get you there - you got this! #rememberyouareabosslady

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Best friendships let you be you.

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Be You. Do You. For You. #beyou

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I love friendly people and try to always be one myself. Though, over the years I've observed being friendly but not efficient with customers is not great. This is not a popular opinion but efficiency tops friendliness in this situation. You'd rather have someone taking care of you who is quick, confident and excellent at their job - even if they are only mildly nice (of course though, not mean). Instead if someone helping you is very (very!) friendly and telling you their whole life story while making mistakes, this will make you feel uncomfortable. You may even avoid going to this location in the future (or so I've been told). This is the exact opposite result a business owner wants! Leadership should see things from a customer's point of view and train this way. First be yourself (always!), be excellent/efficient at what you do and always be kind. Do you agree? #beexcellent #listenfirst

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#findanotherway #yesyoucan #dontbeafraidtofail #keepgoing #holdyourheaduphigh

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Be joy-filled. Look for joy every day. (If this seems hard, my secret is to look at puppy pictures online. Always does the trick! 🙂) #joy

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#dontgiveup #keepgoing #dontspendtoomuchtimealone #getoutside

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This is so important...surround yourself with people who inspire you. Surround yourself with positive, encouraging people. And most important, surround yourself with people you like. #workwithpeopleyoulike #bethepersonyouwanttobefriendswith

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Have you been in a store and the person ringing you up is overly friendly, telling you everything about themselves, smiling & laughing out loud? You appreciate their friendliness but you start to feel slightly uncomfortable. You are laughing along trying to be nice, but inside you are trying to get out of there. The transaction is confusing and you're hoping this person knows what they're doing. When you get home, you notice they forgot to put one of your items in the bag and they forgot to apply a discount to the total. Now you'll need to go back tomorrow to get your missing item and have them adjust your bill but you live 45 minutes away. Ugh. You feel frustrated and unhappy.
If instead, this person smiled when you came up, answered your questions and was efficient ringing up your sale (no mistakes!). They made suggestions about other products they offer during your checkout chit-chat. They even let you know about an extra coupon they were applying (happy dance!🙂). Finally, they thank you for your purchase and invite you to come back soon. You leave feeling cheerful, content and you look forward to your next visit. Friendliness without efficiency is nice but most likely not helping your business. Being efficient is better. Best case though? Efficiency PLUS friendliness. That's the magic ticket. #efficiency #listentothecustomer #smile #anitaisms

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I always felt guilty putting myself first. I felt like I needed to say "yes" to everyone. One day though, I looked back and realized I forgot about me! :-( I no longer felt like myself and I had to start the journey back to self-care (I wish I had listened to the advice I gave to other people!). Our bodies have a way of telling us what we need and I ignored that. I thought I could keep going at the pace I was at (oh, so wrong! 🤦‍♀️). Lesson learned, it's a new day. #selfcare #takecareofyou #otherscanwait #liveyourlife

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Choose to be happy. #behappy #choosehappiness #liveyourlife

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She believed she could, so she did. #womenentrepreneurs #hardwork #believeinyourself

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Strive to be of value to others. #bevaluable #blogging #helpeachother

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Make your workspace inspiring! #workspaces #workwithpeople #dontalwaysworkalone

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New book perfect for the holiday season! The Summoned Guest by Maria Maggio Fisher...who also happens to be my sister :-)...available at Amazon, bn.com & iBooks.

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